Frequently Asked Questions
Have questions? We've got answers. If you don't find what you're looking for, feel free to contact us.
🛒 Orders
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@swissstore.us and we'll do our best to help.
How will I know my order is confirmed?
You'll receive an order confirmation email immediately after placing your order. If you don't see it, please check your spam/junk folder.
🚚 Shipping
How long does shipping take?
Standard shipping takes 5–7 business days. Expedited (2–3 days) and Overnight options are also available. See our Shipping Info page for full details.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the United States.
Do you ship internationally?
Yes, we ship to select international destinations. International shipping takes 10–21 business days and costs are calculated at checkout.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Visit our Returns & Exchanges page for full details.
How long does a refund take?
Refunds are processed within 5–7 business days after we receive and inspect your return. The amount will be credited to your original payment method.
💳 Payments
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms. Your payment details are never stored on our servers.
📦 Products
Are your products authentic?
Yes, all products sold on swissstore.us are 100% authentic and sourced from verified suppliers.
What if an item is out of stock?
If an item is out of stock, you can sign up for restock notifications on the product page. We restock popular items regularly.
Still have a question? Email us at support@swissstore.us — we respond within 24 hours!