Returns & Exchanges
Returns & Exchanges
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original packaging with all tags attached.
How do I start a return?
To initiate a return, email us at support@swissstore.us with your order number and reason for return. We'll send you a prepaid return label within 1–2 business days.
Can I exchange an item?
Yes! We offer exchanges for different sizes or colors of the same item, subject to availability. Contact us at support@swissstore.us to request an exchange.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days. The amount will be credited to your original payment method.
Are there any non-returnable items?
The following items cannot be returned: sale/clearance items, gift cards, downloadable products, and items marked as final sale at the time of purchase.
What if I received a wrong or defective item?
We sincerely apologize! Please email us at support@swissstore.us with a photo of the item and your order number. We'll send a replacement or issue a full refund immediately.
Do you offer free returns?
Yes, we provide a free prepaid return label for all eligible returns within the United States. International return shipping costs are the responsibility of the customer.
Still have questions? Contact our support team at Help@swissstore.us — we typically respond within 24 hours.